Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.

Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note that shipping costs are non-refundable in most cases. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our mistake. For items returned without authorization or not meeting our return policy requirements, we reserve the right to refuse the refund or return the items to you at your expense.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.

If you've done all of this and you still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days from the date of your refund approval for the funds to be fully processed and available in your account.

Contact Us

If you have any questions about our Returns and Refunds Policy, please don't hesitate to contact our customer service team. We're here to help and ensure your satisfaction with our products and services.